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Marketing Archives | Glasser Research

Marketing

27Oct 2014

In Part I I covered the difference between benefit and value. Now we’ll go one step further. Relevant Benefits Knowing what benefits are relevant and most important to a customer in satisfying a specific set of needs is critical to understanding their buying habits. Example: Virtually identical food processors from the same manufacturer are offered […]

23Sep 2014

‘Benefit’ and ‘value’ are often used interchangeably, and therefore incorrectly, in conversations about which aspects of a product or service will make it most compelling to potential customers.   I have seen this misuse cause a host of problems for sellers because confusing the two often results in erroneous expectations being set and faulty conclusions being […]

10Sep 2014

There has been a great deal said in recent years about competitive advantage (CA).  Unfortunately there are almost as many definitions of competitive advantage as there are of strategy—always a source of confusion for those looking for a practical understanding of a topic that they can apply to their businesses. Having a competitive advantage is […]

02Sep 2014

There have been a number of articles and posts that maintain a company’s business strategy and its marketing strategy are one and the same.  Although they certainly have a number of things in common, each addresses different issues a company faces in a competitive market.  As such, I believe assuming such equivalence is a mistake […]

13Apr 2010

[Note: This story was told to me by John Coe, President of The Sales and Marketing Institute (http://www.b2bmarketing.com/) about a client he had when he ran a full-service direct marketing agency in Chicago.  He currently provides consulting and training in B2B lead generation and sales productivity improvement to firms throughout the US.] An interior architectural […]